接打电话第29期 我的账单的有问题

A Hello. Can I help you?
您好。我能帮您什么？

B I need to talk with someone about my bill.
是关于我的账单的问题。

A Okay. Hold on the line. James will be with you in just a moment.
好的。请稍等。詹姆斯会来解决您的问题。

B Thanks.
谢谢。

A Hi, this is James in customer sevice. What can I do for you?
您好，我是客户服务部的詹姆斯。我能为您做什么？

B Hi, James. The bill I received yesterday for my home cable TV service is wrong.
你好，詹姆斯。昨天我收到了有线电视的账单，但是账单有错误。

A What’s your account number?
您的账号是什么？

B 200508.
200508.

A Okay. The regular monthly charge should be $65.
每月的费用应该是65美元。

B Right. B ut yesterday I got a bill for $85.
对的，但是账单上是85美元。

A The cable TV company charged you an extra $20 because of your late payments for the last two months.
有线电视公司额外收了您20美元，是因为您前两个月的账单付晚了。

B Oh, I see. Thanks.
哦，是这样啊。谢谢。