接打电话第19期 我可以换件毛衣吗

A Hello. Thank you for calling Spend Mart.
您好。感谢您致电Spend Mart。

B Is this the Customer Service Desk?
请问是客户服务柜台吗？

A Yes. How can I help you?
是的。我能为您做什么？

B I bought a sweater from your store a week ago. It says size 12. B ut actually, it is a size 10. Can I exchange it?
一周前我在你们的店里买了一件毛衣。标着是12号，可实际上是10号。我能换一件吗？

A Do you have the receipt with you?
请问您还留着收据吗？

B Yes, I do.
是的。

A I like to apologize for the problem. Please come down with your receipt and sweater to exchange it for the size you want.
很抱歉给您造成的麻烦。请带着您的收据和毛衣到店里更换您需要的尺码。

B Thank you very much.
谢谢。

A You’re welcome.
别客气。